Frequently asked questions (FAQ)

Can I schedule my installation for an evening or weekend?

Yes, you can. We work evenings and weekends so as to fit in with our customer's timescale. Unlike many of our competitors, we do not charge any extra for this service.

How long after site survey will my installation be?

We will carry out a site survey with view to install. This means we will aim to do the work at the first visit to minimise any inconvenience. If for some reason we cannot perform work that day we will provide you installation date after the survey.

Are you insured?

Yes, we are.

Can my LCD/plasma TV be installed on a plaster board wall?

Yes. Our engineers have a number of fixings suitable for mounting screens on to plaster board walls. Most stud walls have either metal or wood studs we can get a fixing on the stub for extra strength. All our brackets are designed to spread the weight of the screen across the wall.

What is the optional distance to sit away from screen?

As a general rule you should be able to position your seating so that the minimum viewing distance is 3 times the width of the screen.

Screen size                                       Optimal distance
30''                                                    2m
34''                                                    2,5m
42''                                                    2,7m
50''                                                    3,2m
56''                                                    4m

Can you provide accessories such as cables if required?

Yes. Our vans are comprehensively equipped mobile workshops so we can provide you whatever you need.

Can I provide my own bracket and leads?

Yes, we can use any of your own materials. However, we do not include any parts you have supplied yourself as part of the installation guarantee.

How do you hide my cables?

We have all necessary tools, experience and knowledge to conceal wiring. We can:

1. in case of plaster board walls we will cut a hole behind your tv and one behind your AV equipment and run the cables between the two; there is no need to re-decorate.
2. we can cut a grove in the wall, we will then run cables down this grove, with a protective capping on top of cables which will stop them getting damage; we will then fill the chase ready for re-decoration
3. cables can be installed in surface mounted trunking from the screen to your AV equipment; available in number of colours, and can be painted if you wish

Do I need a new aerial for digital?

Not always. For a free aerial check to see if you need an upgrade, call us. It is free and there is no obligation.

Can I get digital Freeview in my area?

With right aerial digital Freeview is available in virtually all areas we cover. We are happy to give you a free quotation to achieve digital reception. If we are not confident to quote you over the phone because of where you live, we will visit.